Case Study On Customer Centricity
Customer-Centricity Doesn’t Need a New Model. It Needs a New Mindset
This case study looks at the process by which customer centricity has evolved and has been shaped over time within one organization: AMK, a Cambodian microfinance institution (MFI). For many organizations, there’s a crucial role for leadership in transforming into a customer-centric organization and the change management process that it entails.
CASE STUDY // Leadership and Organizational Culture in Customer Centricity
Five examples of customer-centric companies | Econsultancy